Refund Policy Overview
At APD One, we are committed to ensuring customer satisfaction. Our refund policy is designed to be fair and transparent, allowing you to request an exchange within 30 days of purchase if you are not completely satisfied.
If you have any questions or need assistance with the refund process, our customer support team is here to help.
Eligibility Criteria
Understand the specific conditions for requesting a refund or exchange, including timeframes and product-specific rules.
Refund requests must be submitted within 30 days of the purchase date. Ensure that the product is in its original condition.
Certain products may have specific eligibility criteria. Please refer to the product details for more information.
Exchanges are only applicable to software products purchased directly from the APD One website. The product must be unused and with all original packaging.
Refund and Exchange Process
- Gather necessary documentation
- Ensure product is unused
- Contact support
- Receive instructions
To initiate a refund or exchange request, please follow these steps:
1. Gather all necessary documentation, including your order number and proof of purchase.
2. Ensure the product is in its original condition, unused, and with all original packaging.
3. Contact our customer support team at office@apd1.io to submit your request.
4. Our team will review your request and provide further instructions.
Need Assistance?
If you have any questions or need further assistance, please reach out to our support team.